Buyer Protection Policy
Peace of Mind with Every Purchase
At MYSMARTLIFE, your satisfaction is our top priority. We know that shipping delays can happen — but your confidence in shopping with us should never waver. That’s why we offer our Buyer Protection policy to guarantee peace of mind on every order.
What is Buyer Protection?
Our Buyer Protection program ensures a smooth, reliable shopping experience. If your order arrives later than the estimated delivery time, you’re eligible for a $5 store credit — a small gesture to thank you for your patience.
How It Works
- Place Your Order: Shop your favorite items and checkout as usual.
- Review ETA: The expected delivery time will be shown at checkout.
- Track Delivery: Monitor progress through our tracking portal.
- Delivery Delay: If your package is delayed past its estimated arrival, you're eligible.
- Request Credit: Contact us with your order number and receive a $5 credit on your next purchase.
Details & Eligibility
- Eligible Orders: Applies to all delayed deliveries beyond the original estimate.
- Claim Period: Requests must be made within 7 days after the delayed delivery.
- Credit Usage: The $5 will be applied to your MYSMARTLIFE account for future use.
- Exceptions: Events outside our control (e.g. natural disasters, strikes) may not qualify.
Contact Us
If you have any questions or need to submit a claim, our support team is here to help.
- Email: [email protected]
- Live Chat: Available on our website during business hours
Thank you for choosing MYSMARTLIFE. We value your business and are committed to providing the best shopping experience, every time.